Weather has turned a bit wintry today. Cool breeze and very, very damp. Lots of people coughing and spreading their germs across the counter of the garage, where it was my weekend to be working on-shift. I have earned huge popularity points with staff member Josie by asking her to show me how to use the till. It’s not in my contract that I actually have to serve people, but those above me have deemed it unnecessary for us to be staffed appropriately, so I may as well jump in and help out. After years of supermarket involvement, I shouldn’t be surprised that the people making the staffing decisions are completely clueless about staffing needs, but it still shocks me a bit that they think we need one member of staff on a Wednesday lunchtime (average number of customers an hour - approx. 36) and one member of staff on a Saturday morning (average number of customers an hour - approx. 200)
This company’s slogan should be “Never putting Customer Service ahead of Saving Money”
I’m quite proud of the management style and attitude that I have developed - I’m going to do what I think is best for me and my staff, and if my superiors don’t like it then I’ll go and work somewhere else.
The weather report says rain all day tomorrow, so I think we might postpone our hike until next week. My boots haven’t arrived yet anyway, and you can’t do a six-mile trek without appropriate footwear, right?
We’ll just have to drive to the pub instead.
RC 22-11-14
No comments:
Post a Comment