Finally, a reason to be glad I work in a supermarket..

Someone lost it at the tills today, and I mean LOST IT.  He was a fat guy in his fifties, with a moustache like David Crosby in the 70s and wearing a pair of flip-flops. Not a good look…  As it was quite busy, he allowed himself to be directed to our ‘self-serve’ tills and it went downhill from there.  He kept putting items in the bagging area before they’d been registered by the barcode reader, so it kept beeping at him and asking him to ‘remove the items from the bag‘. He couldn’t get the hang of it and kept on doing it, so it kept on saying the same thing to him in that annoying automated voice it has. Each time he got more and more irate. Eventually, he started pleading with the screen as if it had a member of staff sitting behind it that he could convince to pop out and help him. The final straw came when he put his credit card in to try and pay, but pressed the ‘pay by cash’ button instead of the ‘pay by card’ button. The till responded by asking him to insert more cash every five seconds, with him muttering ‘I haven’t got any ****ing cash you **** bastard’ at it, before eventually it all timed out and reset itself and he was automatically asked to wait for an assistant to help. He threw his hands up in the air like Oliver Hardy, shouted “F**K OFF!” in a very loud voice, and punched the side of the screen as hard as he could; so hard in fact that he broke the skin on his knuckle and started bleeding over his own shopping. I was the nearest manager to the incident but I couldn’t stop laughing, so Derek from the restaurant had to come over and calm the bloke down. The last I saw of him he was sitting in Customer Services getting his hand patched up by a medic. 

RC 9-5-13