It’s been a long time since I’ve felt completely hacked-off about work, but today that feeling came roaring back in spades. And in clubs, diamonds and hearts as well.
My ‘informal discussion’ ended with me being given a verbal warning, which means if one more customer complains about me I’ll be suspended for a week and served with a ‘Final Written Warning’ after which I face the sack.
So much for the meeting not being disciplinary.
I was told that ‘as a member of the management team I am at the forefront of customer relations and that my attitude is interpreted as the attitude of the whole company and therefore my behaviour with each customer can have a huge outcome on the reputation and therefore success of the business as a whole’
I laughed a little and said “Are you really expecting me to believe that a multi-billion-pound international company might be taken down by me swearing at an 85-year-old spinster? Sorry - but I just don’t think I’m that important”
And it all went downhill from there.
All this over a two-pound tin of biscuits…
RC 26-10-12
No comments:
Post a Comment