kudos/respect

I don’t like to praise big business, but I guess if I’m going to criticise them online then I have to be prepared to give them credit.
I had a reply to my photo and e-mail re: the breakfast cereal unpleasantness and I have to say it was brilliant. An apology, an acceptable explanation of how rare incidents like this can occur despite stringent safety measures, and a nice voucher to be redeemed at a store of my choice. The voucher is a nice touch, but even putting the finances aside I got more than I hoped for or expected.
Good on ‘em. 

RC 20-12-17