Another day, another moronic encounter

I swear this is a genuine complaint that I had to deal with today:
“I bought some charcoal bricks from here last week for a barbecue”
“Right”
“My son ended up with food poisoning”
“I’m sorry to hear that”
“He was sick for two days”
“Right”
“So what are you going to do about it?”
“With respect, sir, what exactly are you expecting me to do?”
“Something. Anything. You could start with saying sorry”
“What for, exactly?”
“He had food poisoning. He was sick for two days”
“Right”
“The doctor was adamant it was coz the food wasn’t cooked properly, and we bought the bricks from here.”
I gave him the number for Head Office.

RC 18-6-15