I had my first ‘supervision’ at the garage today. One of my superiors came and met me and showed very little interest in what was happening, but just wanted to be able to tick some boxes and sign a sheet and send it off to HR and leave me alone for another six months. Fine by me. He did point out a couple of things. My Christmas rotas weren’t the way they expected them to be, but I convinced them to wait and see if they work before they condemn me simply for making a change. The important thing for me is that the staff are all delighted with the plans. I asked them all for a preference of when they wanted time off and I’ve managed to be fair to all of them without leaving us short-staffed. More brownie points for me, then…
The other thing ‘Mike’ moaned about was a complete lack of Christmas decorations in the shop part of the filling station. I said I wanted to provide a haven wherein people could avoid the onslaught of festive overkill for a couple of minutes. He said “Ok, but at the end of the day we’re a business and we make money by selling product. Christmas decorations remind people that Christmas is coming, and then they’re more likely to visit our adjoining supermarket and spend.”
I ignored the urge to argue about the stupidity of his comments and said “Okay, maybe next year. But I think the idea of attracting supermarket customers is the responsibility of the supermarket manager. Right now I’m just trying to sell petrol.”
He stared at me for a few seconds as if deciding whether he could be bothered to walk into a fight, and then just said “Fair enough”
I made him a coffee, we finished the paperwork, and he shook my hand and said “Keep up the good work”
Assuming they don’t close the garage, that’s exactly what I intend to do.
RC 15-12-14
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